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Throughout the history of FEDERAL FIRST, maintaining privacy protection and security for our customers has been a top priority. The security of your personal information is as important to us as your financial security. No matter how you contact us - by our 800 number, website or email, in writing, or by speaking with one of our service representatives - we continually work in all areas to safeguard your privacy.
Information Collection | Information Protection and Disclosure| Security On Our Site | Use of Cookies | Calculators | Third Party Sites | Your Role In Privacy | For More Information
Information Collection
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- We collect and use information about you to provide you with insurance products and services.
- We obtain most of this information directly from you, primarily from the applications you complete when you apply for our products or services and from transactions you have with us. If we need additional information, we may obtain it from other parties including employers, adult family members, other insurers, consumer reporting agencies and medical care providers.
- We also collect information from your computer browser such as browser type, Internet protocol address, pages visited on our site and average time spent on our site. This information may be used to alert you to software compatibility issues or analyzed to help improve the quality and functionality of our operations.
- From time to time we may post a survey on our Web site and request that you complete it. If you do respond to our survey, your responses as well as identifying information about you will be captured. Identifying information will only be used for our own statistical and analytical purposes in connection with our operations.
Information Protection and Disclosure
- To guard your personal information, we maintain physical, electronic and procedural safeguards that comply with federal and state laws and regulations.
- All of our employees are required to protect the confidentiality of our customers’ personal information, and they may not access that information unless there is a legitimate business reason for doing so, such as responding to a customer request.
- Our strict policies for protecting personal information apply to current and former customers.
- We will not sell your personal information to anyone.
- We will not disclose your personal information to anyone except as permitted by law. For example, we may disclose your personal information to entities that provide services to us so that we can effect, maintain, or administer your business and respond to your questions or requests. It is our policy that the recipients of such information shall protect the information and use it only for the purpose provided. Disclosure of personal information to subsidiaries for marketing purposes will not include any non-public personal health information.
- We have appointed a senior officer of the Company to monitor compliance with the Company’s Privacy Policy.
- Our Web site uses some of the most reliable forms of security measures available to protect your information from unauthorized access including firewall barriers, 128-bit data encryption and Secure Sockets Layer (SSL) protocol.
- Personal Identification Numbers (PIN) are mandatory for secure sessions while accessing your account information and initiating online transactions.
- To prevent unauthorized access to your account via your computer, secure sessions through our Web site are automatically terminated after 10 minutes of inactivity (20 minutes during a financial transaction session). In order to continue after this point, you must log on again.
Use of Cookies
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Federalfirst.com offers customized features that require use of cookies. Cookies are small pieces of information that we ask your browser to store. They help ensure that any information we send to you is only being received by you. Because cookies are site specific, only we can access, decode and make use of the information.
Our on-line calculators are provided for your information only. We do not track, retain or use any of the data input into the calculators, nor is the data in any way linked to you as an individual.
Third Party Sites
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- Various pages within our Web site may provide links to other sites of interest. We are providing these links only as a convenience, and the inclusion of any link does not imply our endorsement of the linked site. These third party linked sites are not under our control and therefore we are not responsible for the contents of any linked site or any link contained in a linked site.
- Be aware that these third party sites may collect information about you. We are not responsible for the actions of these third parties and we encourage you to review their privacy policies to learn what type of personal information, if any, they collect.
For your protection, you must protect your PIN number. This means that you should not share your PIN number with anyone. We recommend that you occasionally change your PIN number, which you can do on our site. It is important that you not leave your computer unattended while accessing your account information or initiating online transactions. If you become aware of any suspicious activity in your account, please notify us immediately.
For More Information
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If you have any questions about our privacy policy or site security, please contact us at: 1-800-233-0438, or write to us at P.O. Box 191029, Dallas, TX 75219-1029. By law, we have the right to modify this policy at any time, but if we do change it, we will notify our customers.