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- How do I file a claim for benefits under FEDERAL FIRST's Long Term Disability (LTD) Insurance Program?
- My doctor has placed me on disability; what should I do?
- If I have a disability claim, is there anything I can do to make the processing of my claim easier?
- Who do I call for the status of my claim?
- Do I need to wait until after the elimination period to file my claim?
- How long will it take to process my claim?
- Will my disability benefit checks be subject to federal income taxes?
- How often will I receive a disability benefit check?
- Will payment from other sources affect the amount of disability benefits paid to me?
How do I file a claim for benefits under FEDERAL FIRST's Long Term Disability Insurance Program?
You can select one of three ways to file a claim for LTD benefits:
- By telephone – call the Aetna LTD Claim Office at 877-352-3862, Monday – Friday, 8:00 a.m. – 7:00 p.m. Central Time
- Online – submit your claim at www.wkabsystem.com
- By completing a Claim Form – obtain a form from Forms Download or by using our contact form.
You must give Aetna Life Insurance Company (Aetna) written Statement of Claim within 30 days after the first day you miss work due to a disability. When Aetna receives your Statement of Claim, you will be sent forms for providing Proof of Loss within 15 days.
To obtain a Claim Form either:
- Download a form from our Forms Download page.
- Request one using our contact form.
Important Note: If you incurred a claim prior to April 1, 2007, The Hartford will service your claim. You will need to file your claim with The Hartford.
- Mail your claim to:
The Hartford Benefit Management Services
P.O. Box 13829
Sacramento, CA 95853-4829
- Toll-Free Number: 800-289-9140
My doctor has placed me on disability; what should I do?
File your claim using one of the following methods:
- By telephone – call the Aetna LTD Claim Office at 877-352-3862, Monday – Friday, 8:00 a.m. – 7:00 p.m. Central Time.
- Online – submit your claim at www.wkabsystem.com
- By completing a Claim Form – obtain a form from Forms Download or by sending an email to customerservice@federalfirst.com.
If I have a disability claim, is there anything I can do to make the processing of my claim easier?
Yes. Follow these guidelines:
- Complete and sign the Employee Section of the claim's form immediately.
- Have your employer complete and sign the Employer's section.
- Mail your form to:
Aetna Life Insurance Company
P.O. Box 14560
Lexingtion, KY 40512-4560
Who do I call for the status of my claim?
Call Aetna toll-free at 877-352-3862, Monday – Friday, 8:00 a.m. – 7:00 p.m. Central Time.
Please Note that if you incurred a claim prior to April 1, 2007, The Hartford will service your claim. To obtain the status of a claim, you will need to call The Hartford Benefit Management Services LTD Examinations at: 800-289-9140.
Do I need to wait until after the elimination period to file my claim?
No. A delay in reporting your claim can cause serious delay in payment of benefits.
How long will it take to process my claim?
Disability claims generally take up to 45 days to process.
Will my disability benefit checks be subject to federal income taxes?
No. Your benefits payments will not be subject to federal income taxes since your premiums are paid with after-tax dollars.
How often will I receive a disability benefit check?
Long Term Disability benefits are paid monthly.
Will payment from other sources affect the amount of disability benefits paid to me?
Yes. Payments may be reduced from other sources. Workers’ Compensation, Social Security or the Federal Retirement System benefits are examples.