For more information about the FEDERAL FIRST Long Term Disability (LTD) Insurance Program, underwritten by Aetna Life Insurance Company (Aetna) or if you have a question about your coverage, please contact us by:

E-mail:	Please use our contact form
Phone:	800-233-0438
Hours:	Mon-Thurs, 7:30am-4:30pm (CST) Friday, 7:30am-2:00pm (CST)
Fax:	214-252-0312
Mailing Address:	FEDERAL FIRST Service Center P.O. Box 191029 Dallas, TX 75219-1029

To use our services inquiry form click here.

Want to learn about the FEDERAL FIRST LTD Program?

You can watch an educational presentation about the FEDERAL FIRST LTD program – just click here.

Need LTD enrollment materials?

You may download an enrollment form and/or brochure from our Forms Download. Or you can request these enrollment materials here.

Have questions regarding an LTD claim?

Call the Aetna LTD Claim Office at 877-352-3862, Monday – Friday, 8:00a.m. – 7:00 p.m. Central Time or online at Aetna Claims.

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