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FAQs: Human Resources
- How do I get FEDERAL FIRST Voluntary Term Life Insurance Enrollment Materials?
- When can eligible employees enroll?
- How do I get a copy of enrollees in my location?
- Where do my employees send their A0250 or SF50 personal action notices?
- What is considered “base annual earnings”?
- Where do my employees send their signed 1199A?
- Who do I call to confirm receipt of enrollment applications?
- How do my employees convert or port their coverage?
How do I get FEDERAL FIRST Voluntary Term Life Insurance Enrollment Materials?
Please email the FEDERAL FIRST Service Center here.
When can eligible employees enroll?
Eligible employees can enroll for FEDERAL FIRST Voluntary Term Life Insurance coverage at any time. However, an employee must enroll during their introductory enrollment period to take advantage of the opportunity to purchase coverage up to the guaranteed acceptance limits. Late enrollees – employees who enroll after their introductory enrollment period – must provide evidence of insurability for any amount of coverage.
How do I get a copy of enrollees at my location?
Please email FEDERAL FIRST here.
Where do my employees send their A0250 or SF50 personal action notices?
Have employees send the personal action notices
- By fax to 1-214-252-0312
- By mail to:
FEDERAL FIRST Service Center
Attn: Customer Service
P.O. Box 191029
Dallas, TX 75219-1029
What is considered base annual earnings?
Base Annual Earnings include base pay, locality pay, scheduled overtime, availability pay, and hazard and danger pay for law enforcement officers (if applicable) and net transcript fees for court reporters. Commissions, awards, bonuses, non-scheduled overtime or any other extra compensation are excluded.
Where do my employees send their signed form 1199A?
Your employees should complete and sign their Form 1199A, using this form to initiate or change their allotment through Employee Express, Employee Personal Page (EPP) or their NFC. Or employees may sign the form 1199A and provide it to you for processing. Sending signed Form 1199As to the FEDERAL FIRST Service Center will delay processing of applications.
Who do I call to confirm receipt of enrollment applications?
Contact FEDERAL FIRST at 1-800-233-0438, Monday – Thursday
7:30 am – 4:30 pm CT or Friday 7:30 am - 2:00 pm CT.
How do my employees convert their coverage?
Employees may convert their coverage if
- Their employment ends for a reason other than retirement; or
- They are no longer in an eligible class. They must apply within 60 days of loss of their group insurance coverage.
- Please link to Conversion FAQs for more limitations on conversion coverage.
Eligible employees should complete the following steps to request a conversion of their coverage:
Step 1: Complete and return the Application for Conversion of Group Term Life Insurance Coverage form with the first quarterly installment and application fee to:
Metropolitan Life Insurance Company
P.O. Box 14401
Lexington, KY 40512-4401
1-800-ASK-4MET (1-800-275-4638)Step 2: Upon receiving the completed application, MetLife will process the request for conversion.
Should an employee have questions or need assistance with completing the form, please direct them to MetLife at 1-800-ASK-4MET (1-800-275-4638).
