Customer Service

FEDERAL FIRST Customer Service Representatives are available to help you learn more about the FEDERAL FIRST Voluntary Term Life Insurance Program, underwritten by MetLife. They can also answer questions you may have about your coverage. You can contact FEDERAL FIRST Customer Service by:

To use our inquiry form, please click here.

Need a Voluntary Term Life Enrollment Package?

An informational brochure and enrollment form can be downloaded from our Forms Download page. Or you can request an enrollment package here.

Need Help with a Claim?

If you need help completing claim forms, have questions or want to check into the status of a claim you can contact:

• For Premium Waiver:
  
  Metropolitan Life Insurance Company
  P.O. Box 14401
  Lexington, KY 40512-4401
  Toll Free Number: 1-800-243-8786
  
  
• For Accelerated Beneft Option and Death Benefit Claims:
  
  Metropolitan Life Insurance Company
  P.O. Box 14401
  Lexington, KY 40512-4401
  Toll Free Number: 1-800-ASK-4MET (1-800-275-4638)

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