For more information about the FEDERAL FIRST Long Term Disability (LTD) Insurance Program, underwritten by Aetna Life Insurance Company (Aetna) or if you have a question about your coverage, please contact us by:

E-mail:	Please use our contact form below.
Phone:	800-233-0438
Hours:	Mon-Thurs, 7:30am-4:30pm (CST) Friday, 7:30am-2:00pm (CST)
Fax:	214-252-0312
Mailing Address:	FEDERAL FIRST Service Center P.O. Box 191029 Dallas, TX 75219-1029

Please use our contact form below for all general customer service requests and select the appropriate department under "Category" to expedite your request.

Have questions regarding an LTD claim?
Call the Aetna LTD Claim Office at 877-352-3862, Monday – Friday, 8:00a.m. – 7:00 p.m. Central Time or online at Aetna Claims.